Return Policy

 

Not everyone finds love at first fit but our team is here to help find the best outfit for you.

 

How to return  

Simply fill out a return form and mail the item(s) to our Georgia Office within 14 business days from the date of delivery. We don't provide return shipping label at the moment. 

For international orders: Ship back the items within 14 business days from date of delivery and provide an email with the tracking number

We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages.

We don't provide return label to international orders

Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

The J Solé Team has the right to to reject any items requested for return item or exchange based upon the discretion of the J Solé team based upon the guidelines of the return policy.

•    All return packages must be received within 14 business days from date of delivery

•    All items must have the original tags attached

•    All items must be in good, unworn condition- no stains, rips, foul odors, etc.

•    Price adjustments will not be done for items with a reduced price.

•    Shipping Fee is not refundable

•    We don't provide shipping label at the moment.

•    Return of swimsuits are not allowed.

•    Undergarments can NOT be returned

•    Sale items are final and cannot be returned for store credit or Exchange.

 

Store Credit 

Store credit can only be used in our online store.

 

Free Exchanges

We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item. 

No discounts applied for exchanges.

Final sale items can NOT be exchanged or refunded.

We only allow for one exchange per order. 

We only allow for one exchange and/or return action per order. 

We don’t do refunds. (Store Credit ONLY)

We do not offer return labels for exchanges.

We don't do free exchanges for international orders.

 

Return Address:

J. Solé LLC

PO Box 589

Holly Springs, GA 30142

   

Thank you.

 

 

 

 

Return Policy

 

Not everyone finds love at first fit but our team is here to help find the best outfit for you.

 

How to return  

Simply fill out a return form and mail the item(s) to our Georgia Office within 14 business days from the date of delivery. We don't provide return shipping label at the moment. 

For international orders: Ship back the items within 14 business days from date of delivery and provide an email with the tracking number

We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages.

We don't provide return label to international orders

Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

The J Solé Team has the right to to reject any items requested for return item or exchange based upon the discretion of the J Solé team based upon the guidelines of the return policy.

•    All return packages must be received within 14 business days from date of delivery

•    All items must have the original tags attached

•    All items must be in good, unworn condition- no stains, rips, foul odors, etc.

•    Price adjustments will not be done for items with a reduced price.

•    Shipping Fee is not refundable

•    We don't provide shipping label at the moment.

•    Return of swimsuits are not allowed.

•    Undergarments can NOT be returned

•    Sale items are final and cannot be returned for store credit or Exchange.

 

Store Credit 

Store credit can only be used in our online store.

 

Free Exchanges

We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item. 

No discounts applied for exchanges.

Final sale items can NOT be exchanged or refunded.

We only allow for one exchange per order. 

We only allow for one exchange and/or return action per order. 

We don’t do refunds. (Store Credit ONLY)

We do not offer return labels for exchanges.

We don't do free exchanges for international orders.

 

Return Address:

J. Solé LLC

PO Box 589

Holly Springs, GA 30142

   

Thank you.